Introduction

Welcome to Reflex Physical Therapy. By accessing our website, scheduling services, or receiving care, you agree to comply with and be bound by the following Terms of Service. These terms are designed to ensure a safe, transparent, and compliant experience for all patients and users.

1. Medical Disclaimer

The information provided on this website is for general informational purposes only and does not constitute medical advice, diagnosis, or treatment.

• Always consult a licensed healthcare provider for medical concerns
• Use of this website does not establish a patient-provider relationship unless you formally register and receive care

2. Use of Services

By using our services, you agree to:

• Provide accurate and complete personal and health information
• Use our services only for lawful purposes
• Not misuse, disrupt, or attempt to gain unauthorized access to our systems

Reflex Physical Therapy reserves the right to deny or terminate services if misuse is identified.

3. Appointments & Scheduling

• Appointments can be scheduled via phone, website, or authorized platforms
• Patients are responsible for attending scheduled appointments on time
• Late arrivals may result in shortened sessions or rescheduling

Cancellations & No-Shows

• We request at least 24-hour notice for cancellations
• Missed appointments without notice may be subject to a cancellation fee (if applicable)

4. Patient Responsibilities

Patients agree to:

• Follow treatment plans and therapist recommendations
• Inform the clinic of any changes in health condition
• Provide accurate insurance and billing information

Failure to comply may impact treatment outcomes and service continuation.

5. Payments & Insurance

• Patients are responsible for all charges not covered by insurance
• Co-pays, deductibles, and outstanding balances must be paid as per clinic policy
• Insurance claims are submitted as a courtesy; coverage is not guaranteed

6. HIPAA & Privacy

Reflex Physical Therapy is committed to protecting your personal and health information in accordance with HIPAA.

• All Protected Health Information (PHI) is handled securely
• By using our services, you consent to the use of your information for treatment, payment, and healthcare operations
• For full details, please refer to our Privacy Policy

7. Electronic Communications

By providing your contact information, you agree to receive:

• Appointment reminders (SMS, email, or calls)
• Follow-up communications related to your care

Important:
Electronic communication may not always be fully secure. Avoid sharing sensitive medical information through unsecured channels unless necessary.

8. Website Use & Intellectual Property

• All website content (text, images, branding) is the property of Reflex Physical Therapy
• You may not copy, reproduce, or distribute content without written permission

9. Limitation of Liability

To the fullest extent permitted by law:

• Reflex Physical Therapy is not liable for any indirect, incidental, or consequential damages arising from the use of our website or services
• Treatment outcomes may vary and are not guaranteed

10. Third-Party Services

Our website or services may involve third-party tools (e.g., scheduling systems, analytics platforms).

• We are not responsible for third-party service performance or policies
• Third parties handling PHI are required to comply with HIPAA where applicable

11. Termination of Services

We reserve the right to suspend or terminate services if:

• Terms are violated
• There is inappropriate behavior toward staff
• Medical or administrative conditions require discontinuation of care

12. Changes to Terms

Reflex Physical Therapy may update these Terms of Service at any time. Updates will be posted on this page with an effective date.

13. Governing Law

These Terms are governed by the laws of the State of North Carolina, United States.

14. Contact Information

For questions regarding these Terms of Service, please contact:

Reflex Physical Therapy
Via our official website or clinic contact details.